Frequently Asked Questions
Find answers to common inquiries regarding our luxury outerwear, shipping policies, and returns.
How do I determine the best size for my Mackage coat?
We recommend consulting our detailed Size Guide located on each product page. Our coats are designed with specific silhouettes—from 'Fitted' to 'Oversized'—to ensure a tailored aesthetic. If you are between sizes, we generally suggest sizing up for layered comfort.
What is your return policy for online orders?
We offer a 30-day return window for all unworn, unwashed items in their original packaging with all tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Does Mackage offer a warranty on its products?
Yes, all Mackage products are covered by a lifetime warranty against manufacturing defects in materials and workmanship. This warranty does not cover damage caused by improper care, accidents, or normal wear and tear.
How should I clean and maintain my down jacket?
To preserve the loft and longevity of your down jacket, we recommend professional dry cleaning by a specialist familiar with down products. For minor stains, spot clean with a damp cloth and mild detergent.
Do you offer international shipping?
Mackage ships to a wide range of international destinations. Shipping costs, duties, and taxes are calculated at checkout based on the destination country to ensure a seamless delivery experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.